Help Desk Software & Beyond
May 17, 2012, 03:47:35 AM *
Welcome, Guest. Please login or register.
To post messages you need to register. We apologize for inconvenience, but this is to prevent spam.
Registration is instant (no email verification) and we do not ask for any personal information.

Login with username, password and session length
News: Welcome to Help Desk Software forum!
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Reports  (Read 2449 times)
neva
Newbie
*

Karma: 0
Posts: 30


View Profile
« on: December 04, 2006, 07:10:45 AM »

Hi,

I'm working in a small company in switzerland, I just want to know if it is possible to modifiy the reports function. It would be great if we can customize our reports paramters (Groups, time, Action, etc).

Thanks in advanced.

Logged
Alex
Administrator
Hero Member
*****

Karma: 22
Posts: 605



View Profile WWW
« Reply #1 on: December 04, 2006, 07:23:07 AM »

Yes, you may modify source code as appropriate. If you are looking for custom programming services I would suggest submitting a ticket to our help desk.
Logged

Follow me on: LinkedIn
neva
Newbie
*

Karma: 0
Posts: 30


View Profile
« Reply #2 on: December 04, 2006, 08:42:51 AM »

Thank's a lot for your quick response.

Regards.
Logged
neva
Newbie
*

Karma: 0
Posts: 30


View Profile
« Reply #3 on: December 06, 2006, 08:45:54 AM »

up...

Hello again,

It is possible to make the following colums in the ticket list ?
- ticket created from
- last update from

and if it's possible to use those informations in the reports.

Thanks in advanced for qour support.
Logged
Alex
Administrator
Hero Member
*****

Karma: 22
Posts: 605



View Profile WWW
« Reply #4 on: December 06, 2006, 08:53:53 AM »

Trouble Ticket Express does not support such a feature. If you are looking for custom programming services I would suggest submitting a ticket to our help desk.
Logged

Follow me on: LinkedIn
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1 RC3 | SMF © 2001-2006, Lewis Media Valid XHTML 1.0! Valid CSS!
Page created in 0.021 seconds with 17 queries.