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May 17, 2012, 03:47:35 AM
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Help Desk Software & Beyond
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Forum
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Trouble Ticket Express
>
Troubleshooting/Setup
(Moderator:
Sparky
) >
Reports
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Topic: Reports (Read 2449 times)
neva
Newbie
Karma: 0
Posts: 30
Reports
«
on:
December 04, 2006, 07:10:45 AM »
Hi,
I'm working in a small company in switzerland, I just want to know if it is possible to modifiy the reports function. It would be great if we can customize our reports paramters (Groups, time, Action, etc).
Thanks in advanced.
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Alex
Administrator
Hero Member
Karma: 22
Posts: 605
Re: Reports
«
Reply #1 on:
December 04, 2006, 07:23:07 AM »
Yes, you may modify source code as appropriate. If you are looking for custom programming services I would suggest submitting a ticket to our
help desk
.
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neva
Newbie
Karma: 0
Posts: 30
Re: Reports
«
Reply #2 on:
December 04, 2006, 08:42:51 AM »
Thank's a lot for your quick response.
Regards.
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neva
Newbie
Karma: 0
Posts: 30
Re: Reports
«
Reply #3 on:
December 06, 2006, 08:45:54 AM »
up...
Hello again,
It is possible to make the following colums in the ticket list ?
- ticket created from
- last update from
and if it's possible to use those informations in the reports.
Thanks in advanced for qour support.
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Alex
Administrator
Hero Member
Karma: 22
Posts: 605
Re: Reports
«
Reply #4 on:
December 06, 2006, 08:53:53 AM »
Trouble Ticket Express does not support such a feature. If you are looking for custom programming services I would suggest submitting a ticket to our help desk.
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