[MOD] Tickets 'On Hold' not shown in 'Not solved' filter (TTX v3.0)

[express]

Normally, as operators, we are filtering tickets by ‘Not solved’. Now that we can put tickets in a ‘On Hold’ status. We can only see them if the Status filter is set to ‘On Hold’.

Is there a way to have tickets with a status of ‘On Hold’ display with all the other tickets when the Status filter is set to ‘Not solved’?

[Sparky]

The following has not been tested.  I'm posting this on the condition that you test it and kindly report back your results.

This is for TTX version 3.0 only:


In TTXCommon.pm, line 30...

'(PND|OPN|WFR|HLD)' => 'Not solved',

In TTXDesk.pm, line 417...

foreach my $status ('(OPN|PND)', 'PND', 'OPN', 'WFR', 'HLD', '(OPN|WFR)', 'CLS', '(PND|OPN|WFR|HLD)') {

[express]

This worked! You Rock.

Thanks for taking the time to check into this.

[robwellesley]

This worked! You Rock.

Thanks for taking the time to check into this.

AMEN!

[Sparky]

It would be nice to be able to filter tickets specifying multiple keywords (all of which would have to be present). I am well aware of #2647,
_________________
Superbowl tickets

Your post is off-topic.  If you have a legitimate question, please post in a more relevant thread.

[lets]

If I understand correctly, this mod adds "On Hold" tickets to the Status list of Not Solved. Personally I'd like to also remove tickets from the list with a status of Responded.

e.g. Searching for tickets with a "Status" of "Not Solved", would return a list of all tickets with the status of Open, Pending or On Hold.

Any suggestions on how to do this?

as always, Thanks Much!

[lets]

I might have figures this out. I deleted the below strikethrough part. Seems to work...does this seem right?

Thanks

In TTXCommon.pm, line 30...

'(PND|OPN|WFR|HLD)' => 'Not solved',

In TTXDesk.pm, line 417...

foreach my $status ('(OPN|PND)', 'PND', 'OPN', 'WFR', 'HLD', '(OPN|WFR)', 'CLS', '(PND|OPN|WFR|HLD)') {

[Sparky]

I might have figures this out. I deleted the below strikethrough part. Seems to work...does this seem right?

I believe so.

Lookup one of the other "status" modifications in the index to be sure.  Those are pretty thorough regarding what needs to be done in this regard.