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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Modifications (Moderator: Sparky) > [INFO] Email Distribution
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Author Topic: [INFO] Email Distribution  (Read 1059 times)
mdbennet
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« on: July 24, 2009, 04:37:26 PM »
I have TTX 3.0 up and flying, but I have some questions about general distribution of confirmation email.

As per Alex's forum reply I have set a broadcast value in the config file emailing 2 additional managers.

RESULTS

When a ticket is created email confirmations go to:

default email address in the config file (email).
customer that placed the ticket.
broadcast list in the config file.

Unless you turn off email notification, shouldn't the same people be notified on any changes of the ticket as well as ticket closing? I have several managers that want to be emailed after every ticket update, is this possible?

Thank You in advance for your help
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mdbennet
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« Reply #1 on: July 28, 2009, 01:17:57 PM »
I rolled back the installation to a fresh installation prior to any mods and this solved he Bcc Problems.
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