[REQ] Response time for each ticket

[sbalquiroz]

I would like to ask how we can set response time for each ticket. We would like it to appear in the report. Response time for each ticket if the status is "responded"

Edited by Sparky:

1.  This is a question... not sure why you posted a poll.  Poll removed.
2.  Please read the sticky threads regarding posting guidelines.  Title edited.

[arvin]

My understanding is that this is already available under "Reports">"Ticket Aging"

Currently it displays "Breakdown of time to close a ticket"

In order to display "Breakdown of time to respond to a ticket" you will need to edit TTXReports ....Subroutine = aging360 .... or create a new subroutine ......

[Sparky]

I agree.

There is so much useful information now posted in sticky threads, documentation, and demos that most new questions posted here are from people who simply forgot to read.