[REQ] Colors based on Custom Fields

[egg]

Sparky,
     Is it possible to color the tickets based on a custom field?  I created a column for severity; High, Medium, Low.  Is it possible to have the tickets colored to match these statuses?

Thanks,

egg

[arvin]

What version of TTX do  you have ..... as of v3.00 ...i think its available ....

3.00 (11/22/08)
New features:
- New ticket state - "On hold"
- Using colors to mark ticket status in ticket browser
- Color scheme section in Setup form (setup.cgi)
- Annotate and Print options in ticket view. Attached images are shown inline in Print view (requires Image::Size module)
- Carbon Copy: a custom field may be designated to keep a list of email addresses. Each customer side email message will be copied to the list.
- Time tracking: a custom field may be designated to keep total work time your operators spent for answering a ticket.
- wrapping long lines in messages
- automatic recognition and markup of commonly used URLs in messages
- persistent smtp connection - greatly reduces delays when sending email via smtp server

[egg]

Hi, thanks for the response.  I am running 3.01.  I see where I can color code the ticket browser and ticket form.  I dont see that I can color code the custom fields section.  Am I just not seeing it?

Thanks,

egg

[arvin]

Hi Egg,

Sorry ... I should read you post more carefully .... my apologizes ... I take it that you have layout module for version 3.0 .... I don't use v3 ... but my guess would be to look in that code ... or ask Alex

Sorry I couldn't be of much help .... 

[Sparky]

Sparky,
     Is it possible to color the tickets based on a custom field?  I created a column for severity; High, Medium, Low.  Is it possible to have the tickets colored to match these statuses?

Thanks,

egg

Yes, I was doing this myself for a time.  It requires some tweaking of the HTML generated within the Perl.

This needs to be in the Modifications forum.  Also you can search the list of Modifications sticky for something similar.