Save Draft button?

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February 04, 2012, 03:29:38 AM

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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Troubleshooting/Setup (Moderator: Sparky) > Save Draft button?

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Topic: Save Draft button? (Read 973 times)

robwellesley

Jr. Member

Karma: 3
Posts: 53

Save Draft button?

« on: July 15, 2010, 07:20:52 PM »

Hi

Just did 3.01.838 upgrade and noticed the Save Drafts button. Should it do something?


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Alex

Administrator
Hero Member

Karma: 21
Posts: 601

Re: Save Draft button?

« Reply #1 on: July 15, 2010, 09:13:31 PM »

Yes, it saves incomplete message into an answer library.


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robwellesley

Jr. Member

Karma: 3
Posts: 53

Re: Save Draft button?

« Reply #2 on: July 18, 2010, 11:46:27 PM »

We just get an Internal Error page

log is this

Mon Jul 19 15:42:15 2010] [error] [client 192.168.234.50] Undefined subroutine &TTXAnswerLib::savedraft called at /home/e-smith/files/ibays/customerzone/cgi-bin/TTXTicket.pm line 1406., referer: http://mail.up-time.co.nz/customerzone/cgi-bin/ttx.cgi?cmd=ticket&sid=1279497933Z11132981892&key=2191&style=
[Mon Jul 19 15:42:15 2010] [error] [client 192.168.234.50] Premature end of script headers: ttx.cgi, referer: http://mail.up-time.co.nz/customerzone/cgi-bin/ttx.cgi?cmd=ticket&sid=1279497933Z11132981892&key=2191&style=