Custom Templates

[helpitbb2]

I am trying to change the page header from Contact Customer Support to just Help Desk, but can't figure it out.  Searched forum and saw one other post in regards to this but could not make heads nor tails of it either.  Also, I added custom fields with the Layout Designer Mod installed and when I log in and review/print the ticket the custom fields are not shown.  Any way to have them shown there.

[arvin]

Hello,

The "Contact Customer Service" is controlled by (%PAGEHEADING%) macro (please refer to header.shtml template for further details). The (%PAGEHEADING%) macro allows dynamic headings depending on current page. To break the logic you must customize the TTXTicket.pm, look for the line that reads;

Code:

$data->{PAGEHEADING} = '[%Contact Customer Service%]';

Change to

Code:

$data->{PAGEHEADING} = '[%Help Desk%]';

I hope this helps...Arv

[Sparky]

Wrong forum.

Moving to Troubleshooting/Setup.