Help desk ticket view

[paulsbanks]

Hi,

I have added some extra fields to the users ticket creation screen, and this works great.

My question is can these extra fields be added/seen in the help desk ticket view screen (where all the tickets are displayed) as i want to sort the ticket by customer?

Thanks

Paul

[arvin]

Hello paulsbanks

Yes you can ..... All you have to do is put a check mark in "Show In Browser" beside your custom field in the TTX setup.cgi file ....

...I'm assuming that you have the layout module .....

[paulsbanks]

Hi Arvin,

Thanks for your kind reply. I dont have the layout module as i prefer to edit the code myself. I am a ex programmer (old school)

Where and what do i need to add to setup.cgi to make this happen.

Thanks again

[Alex]

There is nothing to edit in setup.cgi. As long as you prefer to edit code yourself, just develop your version of Layout Designer module and you are all set...

[robwellesley]

Or you could support this great product by paying the ridiculously low fee for the layout module :?

[Sparky]

Hi Arvin,

Thanks for your kind reply. I dont have the layout module as i prefer to edit the code myself. I am a ex programmer (old school)

Where and what do i need to add to setup.cgi to make this happen.

Thanks again

If you're a programmer, you should easily be able to figure this out I had have done.   Browse the Modifications index in the Modifications forum for lots of ideas.

Otherwise, purchase the Layout Designer and it's done.