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Author Topic: Get list of links to tickets by access code  (Read 1001 times)
robwellesley
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« on: August 11, 2010, 10:48:49 PM »

Hi

The outgoing notifications include a link to the ticket that includes the access code - such that you click on the link and the ticket page opens up.

This would suggest that it would be possible to 'export' a list of such links such that one could use them in a report "links to all tickets - in the last month" (or by email address or what have you).  Not a perl programmer as such but if someone could point me in the right direction I'l see how far I can get.

Rob

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arvin
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« Reply #1 on: August 13, 2010, 10:18:18 AM »

Hello ....

http://forum.unitedwebcoders.com/index.php/topic,768.0.html

This might be a start ....
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Sparky
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« Reply #2 on: August 15, 2010, 09:08:09 AM »

Or investigate the subroutine that emails the customer's ticket keys.  Modify it to send the list of keys to a new page instead of the email.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
arvin
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« Reply #3 on: September 07, 2010, 04:47:25 PM »

Or .....

Create a PHP page with a static mysql query (if you use the mysql mod)... with date range selectors ..... that exports to an excel file ....

is that what you're looking for? .... if so ...let me ...I think I have a few mods i can give to you as examples Smiley

take care,

Arvin
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