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Trouble Ticket Express
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Troubleshooting/Setup
(Moderator:
Sparky
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Get list of links to tickets by access code
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Topic: Get list of links to tickets by access code (Read 1069 times)
robwellesley
Jr. Member
Karma: 3
Posts: 53
Get list of links to tickets by access code
«
on:
August 11, 2010, 10:48:49 PM »
Hi
The outgoing notifications include a link to the ticket that includes the access code - such that you click on the link and the ticket page opens up.
This would suggest that it would be possible to 'export' a list of such links such that one could use them in a report "links to all tickets - in the last month" (or by email address or what have you). Not a perl programmer as such but if someone could point me in the right direction I'l see how far I can get.
Rob
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arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
Re: Get list of links to tickets by access code
«
Reply #1 on:
August 13, 2010, 10:18:18 AM »
Hello ....
http://forum.unitedwebcoders.com/index.php/topic,768.0.html
This might be a start ....
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
Re: Get list of links to tickets by access code
«
Reply #2 on:
August 15, 2010, 09:08:09 AM »
Or investigate the subroutine that emails the customer's ticket keys. Modify it to send the list of keys to a new page instead of the email.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.
arvin
Sr. Member
Karma: 10
Posts: 400
Yeah thats right !
Re: Get list of links to tickets by access code
«
Reply #3 on:
September 07, 2010, 04:47:25 PM »
Or .....
Create a PHP page with a static mysql query (if you use the mysql mod)... with date range selectors ..... that exports to an excel file ....
is that what you're looking for? .... if so ...let me ...I think I have a few mods i can give to you as examples
take care,
Arvin
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