Help Desk Software & Beyond
February 04, 2012, 03:34:28 AM *
Welcome, Guest. Please login or register.
To post messages you need to register. We apologize for inconvenience, but this is to prevent spam.
Registration is instant (no email verification) and we do not ask for any personal information.

Login with username, password and session length
News: Welcome to Help Desk Software forum!
 
   Home   Help Search Login Register  
Help Desk Software & Beyond > Forum > Trouble Ticket Express > Modifications (Moderator: Sparky) > [REQ] Removal of Ticket Transfer Emails
Pages: [1]
« previous next »
  Print  
Author Topic: [REQ] Removal of Ticket Transfer Emails  (Read 799 times)
Derwood
Newbie
*

Karma: 1
Posts: 18


View Profile
« on: August 31, 2010, 10:06:34 PM »
G'day all,

This is my first post, so please be gentle with me...

I would like to stop receiving the ticket Transfer emails, but continue to receive all the other emails.
Can anyone help with a mod that might fix this for me. I have implemented other mods sucessfully so I dont think I will have trouble doing this.

We are using TTX v3.0

Thanks...
Darren Crick
Logged
Sparky
Moderator
Hero Member
*****

Karma: 82
Posts: 2,206


stop pushing all those buttons


View Profile
« Reply #1 on: August 31, 2010, 10:16:38 PM »
Welcome.

Seems like you'd just need to comment out one line calling the routine.

There's a subroutine called "transfernotice" in the TTXTicket.pm module.  Comment out the line that calls it.  Do a text search... there's only one line around 1487.

Not sure if anything else calls it but you can search the other modules for that.
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Derwood
Newbie
*

Karma: 1
Posts: 18


View Profile
« Reply #2 on: September 10, 2010, 07:56:04 PM »
Thanks Sparky,

I commented out the code in two files, just thought I would mention the 2nd one here in case someone else wanted to do this;

TTXTicket.pm & TTXGrpCmd.pm

Works well, no obvios side effects at this stage.
Logged
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1 RC3 | SMF © 2001-2006, Lewis Media Valid XHTML 1.0! Valid CSS!
Page created in 0.021 seconds with 20 queries.