This has been addressed before but I am having some difficulty. I want to sort the status column. The forums are saying to edit the ttxcfg.cgi file by adding
defaultstatus=(PND|OPN|WFR|CLS)
Is that correct?
No.
"defaultstatus" has nothing to do with sorting... it's for setting the Default Status.
http://forum.unitedwebcoders.com/index.php/topic,46.0.htmlAlso, "(PND|OPN|WFR|CLS)" is not a valid defined status. (You can't just make up a pseudo-status)
EXAMPLE:
OPN stands for '
Open',
WFR stands for '
Responded',
"(OPN|WFR)" stands for 'Active'... which is just a combination of all
Open and
Responded tickets. I call it a pseudo-status.
These status codes and their long-names are clearly defined within the Perl programming. There are threads in the Modification Forum which explain status codes in great detail.
.... I want to be able to toggle the column ascending and descending.
You cannot. Not without editing the Perl modules.