[REQ] Internal tickets "Submit and Close" button?

[RegorTheGreat]

A majority of my tickets which are entered internally (about 75%) are tickets that are solved.  Is there an easy way to add a Submit&Close button along side my Submit button, or maybe a checkbox next to it also close the ticket at the time of putting in my ticket.  This would save quite a few steps of having to open a created ticket and closing it.

An operator is always selected when internal tickets are entered.  This is the only thing I can think of that might cause a problem doing this, but I won't have this issue.

This will greatly increase the speed of the ticket process when handling phone calls one after another.

[Sparky]

Instead of clicking a checkbox and hitting a button, you want another button?  You are only saving one click!

The value added for the amount of time to modify seems slim to me.

Tickets can also be closed en mass from the Ticket browser screen.  Check off all the tickets to be closed and click one button.


But to answer your original question, there is no reason why you can't add another button but you'll need a lot of modification since each form only has one "submit" button.  Dissect my Ticket Editor modification to discover how to manage multiple submit buttons.

[RegorTheGreat]

Instead of clicking a checkbox and hitting a button, you want another button?  You are only saving one click!

I am mainly looking to something to the newticket page to close the ticket automatically with submission.  How that is done, well, depends on the easiest method.  I figured since there's already a submit, maybe something like adding a checkbox next to the submit button so that that the submit button will initiate the close after submit, the simplest.  I did something like this with the ticket time to automatically calculate from when the newticket page was opened to when you click submit to auto-generate the amount of time spent if the time box = "".  Of course, the value is added in there and then the submit happens, but works well (javascript code).

Dissect my Ticket Editor modification to discover how to manage multiple submit buttons.

Thanks, I'll give that a try.  I was originally going to start dissecting code to figure this out, but now I know where to start!  Thanks for help Sparky.

[Sparky]

I am mainly looking to something to the newticket page to close the ticket automatically with submission.  How that is done, well, depends on the easiest method.

While it may sound odd to me as to why you'd want to close a ticket before it's even claimed, it shouldn't be too hard.  Seems like the easiest would be to just skip the Ticket altogether.

Adding a checkbox is the next easiest way.  Then instead of assigning the new ticket the "PND" (new, unclaimed) status, you assign it a "CLS" status.  However, since it's unclaimed, I have no idea what new problems you'll create.

[RegorTheGreat]

My tickets are claimed when they are submitted.  You helped me put together the mod to get the user logged in when entering the ticket to be defaulted to for the owner of the ticket.  So that part is automated.  I just need to get the ticket entered  and logged in my system so that we can run statistical data on how many tickets we get from person A, person B, and so on during a period of time.

I am not using the ticketing system as much for getting things done, but rather a logging system to backtrack to what was done for who and when.  Some issues may stay open and be worked on for a short period of time, but the majority of issues just needs to be entered and closed with info on who, what and when.

I'll dig into the code later this week to start working on my solution.  Thanks Sparky.