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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Troubleshooting/Setup (Moderator: Sparky) > Assign to user by subject
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Author Topic: Assign to user by subject  (Read 1245 times)
yren004
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« on: October 12, 2010, 03:29:40 AM »
Hi there,

Just wondering if there is a way to assigning ticket to a specific user/group referring to the Subject?

Btw, I've got Mail Module and Group Module.

Thanks for the help,

Kevin Ren
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Sparky
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« Reply #1 on: October 12, 2010, 10:22:42 AM »
No, this is not possible.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
yren004
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« Reply #2 on: October 12, 2010, 03:18:43 PM »
How about by sending to different email addresses when lodging the ticket?
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Sparky
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« Reply #3 on: October 12, 2010, 03:28:03 PM »
Quote from: yren004 on October 12, 2010, 03:18:43 PM
How about by sending to different email addresses when lodging the ticket?

Different than what?  You can set it up with any email address.

You can also send it to a Cc: or Bcc: address.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
kevin
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« Reply #4 on: November 01, 2010, 11:08:51 PM »
how or where can we set up CC or BCC?
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Sparky
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« Reply #5 on: November 01, 2010, 11:10:43 PM »
Quote from: kevin on November 01, 2010, 11:08:51 PM
how or where can we set up CC or BCC?

Lots of ways depending on what you want and which version you have.  Search both this forum and the Modifications forum for various explanations and discussions about this.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
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