[REQ]-Operators notification on ticket closing

[jpera]

Hi, I have read all posts in forums but couldn't find what I'm looking for. I have TTX 3.0 working fine. When a customer opens a new ticket, all operators in default group get notification. Then an operator claims the ticket, works on it and closes it. Is there any way to make a "ticket closing" confirmation to be sent to all operators so they don't need to enter and check if there's a ticket pending to solve?

Thanks

[Sparky]

Why?  If they haven't claimed it, they won't see it, right?

[jpera]

Hi, we work as follows:

1.- Customer opens a new ticket. All operators are set up in the default group, so all of them receive a notification
2.- An available operator claims a ticket, works on it and can or cannot close it, depending on the trouble
3.- When this operator finishes its working hour, a new operator should take care of the tickets opened

In this scenario, each operator has his Outlook Inbox with the messages received for every:

a.- ticket opening
b.- ticket claim

If the operator can receive also a ticket closing message, he can easily clear his inbox and have a fast snapshot of the work pending when he starts working simply by giving a look at his inbox.

I hope now it's a bit more clear the use of the REQ.


Thanks
J.