New Ticket Emails

[kspare]

Hi Everyone, we have an odd problem.

When a new ticket is opened, it emails the confirmation to the person opening the ticket, but ttx no longer emails all the operators to let them know about the new ticket. I've monitored the logs and I can confirm the emails are not produced by ttx.

I'm not sure if it's a bug and its a weekend setting? This worked on friday before 5pm. But we do also need it work on monday.

Nothing changed on our servers since friday before 5.

Any ideas? Here are the modules we are running:
Trouble Ticket Express modules available
Module    Version    Revision
TTXAnswerLib    3.01    753
TTXBackup    3.0    591
TTXBarChart    3.01    769
TTXCFEd    3.01    752
TTXCache    3.01    769
TTXCaptcha    3.01    769
TTXCommon    3.01    769
TTXConfig    3.01    769
TTXData    3.01    769
TTXDesk    3.01    769
TTXDictionary    3.01    769
TTXExport    3.0    604
TTXFile    3.01    759
TTXFileTickets    3.01    769
TTXGrpCmd    3.01    769
TTXImage    3.01    769
TTXInventory    3.01    769
TTXLayout    3.01    752
TTXLogin    3.01    769
TTXMSSQLSetup    3.01    769
TTXMail    3.01    769
TTXMarkup    3.01    769
TTXMsgEdit    2.24    437
TTXMySQLSetup    3.01    769
TTXMySQLTickets    3.0    649
TTXOpers    3.01    769
TTXOrder    -    -
TTXPickTime    3.01    769
TTXPreview    3.01    769
TTXPrint    3.01    769
TTXReports    3.01    769
TTXSearch    3.01    769
TTXSession    3.01    769
TTXSetup    3.01    769
TTXTickEd    3.01    769
TTXTicket    3.01    838
TTXTickets    3.01    769
TTXUpgrade    3.01    769
TTXUser    3.01    769
TTXWorkHours    3.01    657

[Alex]

You may try deleting TTXWorkHours.pm

[kevin]

hi guys,

I have installed the trouble ticket express and it works properly but i want to add some functionality like sending an email two receipient. The "assigned to" is working but i need to send the notification to two person. Is it possible to add an option, same function with the "assigned to"? Hope you could help me on this.

Thanks in advance..

Kevin