Help Desk Software & Beyond
May 17, 2012, 04:45:35 AM *
Welcome, Guest. Please login or register.
To post messages you need to register. We apologize for inconvenience, but this is to prevent spam.
Registration is instant (no email verification) and we do not ask for any personal information.

Login with username, password and session length
News: Welcome to Help Desk Software forum!
 
   Home   Help Search Login Register  
Help Desk Software & Beyond > Forum > Trouble Ticket Express > Modifications (Moderator: Sparky) > [REQ] Change Status
Pages: [1]
« previous next »
  Print  
Author Topic: [REQ] Change Status  (Read 1307 times)
Tekboy
Newbie
*

Karma: 0
Posts: 2


View Profile
« on: November 05, 2010, 06:06:44 PM »
Is it possible to add new statuses to a ticket over and above the old "OPEN", "RESOLVED", etc ? How?
Logged
Sparky
Moderator
Hero Member
*****

Karma: 83
Posts: 2,228


stop pushing all those buttons


View Profile
« Reply #1 on: November 05, 2010, 06:14:49 PM »
Quote from: Tekboy on November 05, 2010, 06:06:44 PM
Is it possible to add new statuses to a ticket over and above the old "OPEN", "RESOLVED", etc ? How?

Yes- over in the Modification Forum.  Start with the Sticky Threads.
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
arvin
Sr. Member
****

Karma: 10
Posts: 400


Yeah thats right !


View Profile
« Reply #2 on: November 23, 2010, 04:00:21 PM »
Hi Tekboy,

Yes, it is possible ... look at TTXCommon.pm close to the top ....look for

Code:
  PND => 'Pending',
  OPN => 'Open',
  WFR => 'Responded',
  '(OPN|WFR)' => 'Active',
  '(PND|OPN|WFR)' => 'Not solved',
  '(OPN|PND)' => 'Hot',
  CLS => 'Solved'

Further more .... if you edit/change this you will so need to make edits to TTXDesk.pm ...trust me I learnt the hard way Smiley ...right Sparky


Also ...this is a modification ... so you might want to move this thread under Mods .....
Logged
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1 RC3 | SMF © 2001-2006, Lewis Media Valid XHTML 1.0! Valid CSS!
Page created in 0.021 seconds with 19 queries.