Notifications are inconsistent.

[BobLafleur]

When a new ticket is opened, it emails the confirmation to the person opening the ticket, but ttx no longer emails all the operators to let them know about the new ticket. I've monitored the logs and I can confirm the emails are not produced by ttx.

We have a similar issue. Sometimes the technicians get E-mails about new tickets, and sometimes they don't. Seems to be no rhyme or reason to when they do or do not get them. This started when I upgraded to version 3.0. Now on 3.01, and it hasn't resolved.

As to the other poster, I do not have a "TtxWorkHours.pm" file to delete.

[Sparky]

Sometimes the technicians get E-mails about new tickets, and sometimes they don't. Seems to be no rhyme or reason to when they do or do not get them.

It's not a TTX issue.  Either the Perl works or it doesn't, there's no in-between.

Sounds like something going on with your server's Sendmail.

Go into TTX Setup program and turn on email tracking.  This will generate a log file to help you track this down.

[BobLafleur]

Go into TTX Setup program and turn on email tracking.  This will generate a log file to help you track this down.

If I turn on email tracking, then when a ticket is submitted, IIS crashes and I have to restart it! Very strange.

[Sparky]

...IIS crashes...

That should tell you something.   

(sorry... not a fan of Windows)

[Sparky]

You might have to get Alex involved.  Send him an ticket to his helpdesk in the sticky thread.