Double quotes in the Ticket subject

[lazna]

New ticket with subject: Optika "Na jezerce 7-1"

In the list of ticket, the subject is diplayed in this form: Optika "Na jezerce 7-1&qu...

When I click to Subject, the subject is diplayed correctly in the Ticket editor

L.

[Sparky]

Special characters are stored as HTML code so quotes are converted to "

When the Ticket Subject is displayed in a browser, the HTML code " is automatically displayed as a quotation mark, ".  This is a function of the browser.

TTX also clips off any Subject line that exceeds 25 characters.

In your example, the 25th & 26th characters just happen to be in the middle of the HTML code for the quotation mark.  Since &qu is not valid HTML code for anything, the browser no longer knows it's a quotation mark and just displays &qu.

In the Ticket itself, the Subject is not cropped so everything displays just fine.

Everything is working normally.

To guarantee this would never happen would require a modification that prevents the cropping of any Subject Lines.  The problem with this is that longer Subject Lines would make the Ticket List table look sloppy.

[Alex]

This bug (escaping prior to truncating) was fixed long ago. Here is the fragment from current TTXDesk.pm

Code:

        } elsif ($col eq 'subject') {
          $align = 'left';
          my $dots = '...';
          $val =~ s/\b([^\s]{15,15})([^\s])*/$1.$dots/ge;
          $val =~ /^(.{1,30})(.*)/;
          $val = $1;
          $val .= '...' if $2 ne undef;
          $val =~ s/</&lt;/g;

[Sparky]

This bug (escaping prior to truncating) was fixed long ago. Here is the fragment from current TTXDesk.pm

Code:

        } elsif ($col eq 'subject') {
          $align = 'left';
          my $dots = '...';
          $val =~ s/\b([^\s]{15,15})([^\s])*/$1.$dots/ge;
          $val =~ /^(.{1,30})(.*)/;
          $val = $1;
          $val .= '...' if $2 ne undef;
          $val =~ s/</&lt;/g;

awesome!