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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Modifications (Moderator: Sparky) > [PROB] Email Templates
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Author Topic: [PROB] Email Templates  (Read 1397 times)
Derwood
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« on: December 30, 2010, 09:22:08 PM »
Guys,

I am in the process of modifying our email templates and I was wanting to add the name of the operator who made the change to the ticket in the email out to operators and the customer.

what variable is used to pass the operator's name who has just amended the ticket?

I have searched the list for a week, might have missed any previous listing.

Darren
« Last Edit: December 30, 2010, 09:31:50 PM by Derwood » Logged
Alex
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« Reply #1 on: December 31, 2010, 12:37:53 PM »
OPERATORNAME
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Derwood
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« Reply #2 on: January 03, 2011, 08:44:56 PM »
thanks Alex...
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Derwood
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« Reply #3 on: January 08, 2011, 05:39:47 PM »
Alex,

(%OPERATORNAME%) only works in the email template that goes to the customer, not the one that goes to the operators.

is TTX designed to do that?

Darren
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Sparky
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« Reply #4 on: January 27, 2011, 12:05:36 PM »
Quote from: Derwood on January 08, 2011, 05:39:47 PM
(%OPERATORNAME%) only works in the email template that goes to the customer, not the one that goes to the operators.

is TTX designed to do that?

Yes, the OPERATORNAME macro is not included in the Operator Notify subroutine.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Derwood
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« Reply #5 on: January 29, 2011, 10:10:31 PM »
Bugger, can this be changed easily or is there another variable that does the same thing?
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Sparky
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« Reply #6 on: January 29, 2011, 11:46:48 PM »
Quote from: Derwood on January 29, 2011, 10:10:31 PM
Bugger, can this be changed easily or is there another variable that does the same thing?

Post a topic in the Mod forum following the posting guidelines and I'll see what I can do.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
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