[REQ] (%OPERATORNAME%) in both Operator and Customer notifications

[Derwood]

Sparky,

I think I have got this right...

I am looking for a Mod or solution whgich will allow me to use the variable (%OPERATORNAME%) in both Operator and Customer notifications.

Thanks

Darren

[Sparky]

I won't have time to do anything more than a suggested modification.

It will be up to you to verify that it actually works.

[Sparky]

READ the sticky threads BEFORE you make your modification.

You'll have to very that this actually works in all cases, when customers trigger a notice, when operators trigger a notice, new tickets, replies, etc.

In TTXTicket.pm, in the opernotify subroutine, look for the section full of macros.  They will start with "$macros{"

Insert the following in there someplace, let's say between the "COMPANYNAME" and "UEMAIL" lines....

my $oper;
  if ($cfg->get('_USER') ne undef) {
    $oper = $cfg->get('_USER');
  } elsif ($ticket->{oper} ne undef) {
    $oper = TTXUser->new($ticket->{oper});
  }
  if ($oper ne undef) {
    $macros{OPERATORNAME} = $oper->{fname}.' '.$oper->{lname};
  }