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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Modifications (Moderator: Sparky) > [REQ] Changing the default 'From' field on received tickets
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Author Topic: [REQ] Changing the default 'From' field on received tickets  (Read 930 times)
MisterD
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« on: February 07, 2011, 11:00:19 AM »
Hi Everyone,

Thanks for taking the time to read and help on this one.

I'm sure this has been covered but I can't find it. Probably down to my head being elsewhere.

I want to change the 'From' field on received tickets.

Currently it's set to whatever is in the "Company name:" field and I'd like it to be the First and Last name of the person who initiated the ticket.

Any ideas please?
Thanks in advance
Mister D

What version of TTX?
3.01

Optional SQL DB or standard free Flat-File?
MySQL

Optional Modules?
Layout Module

Custom Modifications?
Two Drop-down lists
« Last Edit: February 07, 2011, 11:26:04 AM by Sparky » Logged
Sparky
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« Reply #1 on: February 07, 2011, 11:26:56 AM »
I moved this to the Modifications forum.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Sparky
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« Reply #2 on: February 07, 2011, 11:32:10 AM »
In TTXTicket.pm, search for the word "from" and you'll find all the relevant bits of code.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
MisterD
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« Reply #3 on: February 08, 2011, 04:12:08 AM »
Hi,
Thanks for your reply.

All I can say is YIKES!

Far too much code that matches for me to start messing with, so I think I'll just put up with it as it is.

Thanks again.
MisterD
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