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Trouble Ticket Express
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Troubleshooting/Setup
(Moderator:
Sparky
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network solutions ttx setup
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Topic: network solutions ttx setup (Read 1011 times)
jleipert
Newbie
Karma: 0
Posts: 10
network solutions ttx setup
«
on:
March 06, 2011, 08:24:53 PM »
I uploaded ttx in cgi-bin
and pointed my browser to
and it worked (i got the setup screen)
when i put my mouse over "use default data dir"
or
"use Alternate data Directory"
the url look like this
/~1694267.182797//cgi-bin/mainttx/setup.cgi
if i click either of them i get page not found
Thanks
«
Last Edit: March 06, 2011, 09:30:07 PM by jleipert
»
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jleipert
Newbie
Karma: 0
Posts: 10
Re: network solutions ttx setup
«
Reply #1 on:
March 06, 2011, 08:39:25 PM »
this is what the url looks like
«
Last Edit: March 06, 2011, 09:30:35 PM by jleipert
»
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
Re: network solutions ttx setup
«
Reply #2 on:
March 06, 2011, 09:05:29 PM »
1. You'll have to create it manually. It does not have to be any place in particular.
2. Edit your post so everyone doesn't have access to your setup screen.
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.
jleipert
Newbie
Karma: 0
Posts: 10
Re: network solutions ttx setup
«
Reply #3 on:
March 06, 2011, 09:32:43 PM »
You'll have to create it manually - what do you mean by that.
Install it on a local server and then copy all the files - and then modify some of the config files?
thanks
Logged
Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
Re: network solutions ttx setup
«
Reply #4 on:
March 06, 2011, 09:38:09 PM »
No.
For whatever reason, your server is not granting permission for Setup to create the data directory. Create a directory on your account and then manually enter that path in Setup instead of using "default".
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.
jleipert
Newbie
Karma: 0
Posts: 10
Re: network solutions ttx setup
«
Reply #5 on:
March 07, 2011, 07:19:05 AM »
i did try that -
i created a data dir (called) maintttxdata under htdocs
and clicked on use alternate data dir - the actually button "use alternate data dir" is wrong it comes up 404 no page found
the url looks the link (with the double //)
//~1694267.1827971/cgi-bin/maintttx/setup.cgi
Logged
Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
Re: network solutions ttx setup
«
Reply #6 on:
March 07, 2011, 10:02:54 AM »
This is a question for your hosting company.
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.
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