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Trouble Ticket Express
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Troubleshooting/Setup
(Moderator:
Sparky
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ttxcfg.cfg randomly looses its values and size
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Topic: ttxcfg.cfg randomly looses its values and size (Read 628 times)
efuest
Newbie
Karma: 0
Posts: 3
ttxcfg.cfg randomly looses its values and size
«
on:
July 21, 2011, 12:00:26 PM »
The ttxcfg.cfg file file usually drops to 1K. This seems to happen randomly and I can not find any triggers or time match-ups in the event log. What could be a possible cause for this?
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
Re: ttxcfg.cfg randomly looses its values and size
«
Reply #1 on:
July 21, 2011, 12:08:46 PM »
Please read the READ ME sticky thread and provide more information so I can try to help you.
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.
efuest
Newbie
Karma: 0
Posts: 3
Re: ttxcfg.cfg randomly looses its values and size
«
Reply #2 on:
July 21, 2011, 12:19:32 PM »
3.01.769 SQL Server Edition
File module
Answer Library module
No custom Modifications.
Happens randomly this whole month I had thought it was fixed because the file was set to read only, but ttx.cfg randomly droped all of information again.
Running on Windows 2003 Server.
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
Re: ttxcfg.cfg randomly looses its values and size
«
Reply #3 on:
July 21, 2011, 12:26:49 PM »
So what's the date/time of the
ttxcfg.cgi
file? Is it actually being over-written or replaced?
Is the file blank inside or just missing certain lines?
Check your server log against the date/time of the last
ttxcfg.cgi
file... see if somebody accessed
setup.cgi
.
ttxcfg.cgi
can only be written to by
setup.cgi
. Is it secured with a good password? Sounds like somebody is messing around in your setup program.
Change the setup password just to be safe.
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.
efuest
Newbie
Karma: 0
Posts: 3
Re: ttxcfg.cfg randomly looses its values and size
«
Reply #4 on:
July 27, 2011, 05:37:45 PM »
It is blank inside and looks like the date/time is fresh like it was newly created.
I am waiting for the next time someone accesses Setup.cgi as this is probably what fills in ttxcfg.cgi. Perhaps there is a glitch in the browser.
Changed the Password too.
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
Re: ttxcfg.cfg randomly looses its values and size
«
Reply #5 on:
July 28, 2011, 12:11:46 AM »
I do not think the browser has anything to do with something like this. Even if you zeroed out all form fields,
ttxcfg.cgi
would not be blank inside.
If it happens again, remove the
setup.cgi
program entirely. If it keeps happening then you know something is going wrong on your server or a hacker.
«
Last Edit: July 28, 2011, 12:13:20 AM by Sparky
»
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.
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