Suppress operator emails

[graybeard]

We would like to suppress operator notifications for new tickets only.  Ever better, have only one operator get the "new" message.  But we would like to retain messages for updates, etc.  Is this something that can be done ?

[arvin]

Hi Greybeard,

On page http://forum.unitedwebcoders.com/index.php/topic,678.0.html

You will see ....

Email Options-

silent=1 - Skips sending email notifications to all operators
supervisor=oper1 - Set an operator as a supervisor and Cc: this operator in addition to operator on Ticket (It's been reported that using this feature blocks emails from going to the assigned Operator.)

Might be a good start point ....

Have a good one !

Arvin