TTXWorkHours

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May 17, 2012, 05:48:38 AM

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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Troubleshooting/Setup (Moderator: Sparky) > TTXWorkHours

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Topic: TTXWorkHours (Read 569 times)

graybeard

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Posts: 10

TTXWorkHours

« on: August 11, 2011, 09:47:34 AM »

I have TTX rev. 3.01.770 installed on a Linux server. But I don't have TTXWorkHours. Where do I get this option. I would like to suppress the new ticket option from some operators.


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Alex

Administrator
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Posts: 605

Re: TTXWorkHours

« Reply #1 on: August 11, 2011, 11:36:29 AM »

https://www.unitedwebcoders.com/fisheye/browse/TTX/release-3.01

https://www.unitedwebcoders.com/fisheye/browse/~raw,r=826/TTX/release-3.01/TTXWorkHours.pm


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graybeard

Newbie

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Posts: 10

Re: TTXWorkHours

« Reply #2 on: August 18, 2011, 01:37:44 PM »

Thanks. I got it and installed it. But even though I set hours, it always sends emails to every operator all the time. Any suggestions?


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Alex

Administrator
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Re: TTXWorkHours

« Reply #3 on: August 18, 2011, 01:39:26 PM »

Yes, I would suggest using our help desk as we will need sensitive information about your setup.


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graybeard

Newbie

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Posts: 10

Re: TTXWorkHours

« Reply #4 on: August 22, 2011, 09:06:33 PM »

Thanks for your help. I have resolved this issue. Once the hours were reset and the server bounced, it is now working.


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