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Help Desk Software & Beyond
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Trouble Ticket Express
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Modifications
(Moderator:
Sparky
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[REQ] Customize TicketEd operator privileges
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Topic: [REQ] Customize TicketEd operator privileges (Read 336 times)
webcarvallo
Newbie
Karma: 1
Posts: 15
[REQ] Customize TicketEd operator privileges
«
on:
September 16, 2011, 11:54:05 AM »
Hello Sparky.
I need your always valuable help. I don´t need this interesting mod yet, I need a only simple mod (I think) related with normal "ticketed" feature.
Actually ticketed allows any user to get a pop-up window to edit some (fixed or custom) fields for the selected ticket.
This access by click on ticket id on helpdesk panel or click on subject on an opened ticket. All these o.k.
The only mod I need is to allow access to that pop-up (ticketed) only to user who has "me" privileges granted on setup.cgi. Please tell me what & where to mod to get this.
I´m sure it´s a simple matter for you but no for me as a newbie here.
Thanks a lot.
«
Last Edit: September 16, 2011, 01:16:45 PM by Sparky
»
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Sparky
Moderator
Hero Member
Karma: 83
Posts: 2,228
stop pushing all those buttons
Re: [REQ] Customize TicketEd operator privileges
«
Reply #1 on:
September 16, 2011, 01:10:24 PM »
I can't look into it right now but you can get started by examining the
TTXTickEd.pm
module. It's for operators so making it for operators with "ME" privileges should require only minor alteration.
«
Last Edit: September 16, 2011, 01:17:26 PM by Sparky
»
Logged
Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.
webcarvallo
Newbie
Karma: 1
Posts: 15
Re: [REQ] Customize TicketEd operator privileges
«
Reply #2 on:
September 22, 2011, 07:39:15 PM »
Thanks a lot , I´m reading right now that code to figure where can I modify.
Andres.
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