[REQ] Set default operator on operator ticket list

graybeard

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[REQ] Set default operator on operator ticket list

« on: September 16, 2011, 01:41:51 PM »

When an operator views all tickets, can I set the "operator" value to default to the current logged in operator ?

Edit by Sparky: Changed title as per rules in sticky thread.


« Last Edit: September 16, 2011, 01:55:21 PM by Sparky »	Logged

Sparky

Moderator
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stop pushing all those buttons

Re: Set default operator on operator ticket list

« Reply #1 on: September 16, 2011, 01:54:45 PM »

Quote from: graybeard on September 16, 2011, 01:41:51 PM

When an operator views all tickets, can I set the "operator" value to default to the current logged in operator ?

I have no idea what you're asking.

You also have not followed the posting rules in the Modification forum. Please go back and read the sticky threads.


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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?
To those seeking help.... please report back when you figure it out.

graybeard

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Re: [REQ] Set default operator on operator ticket list

« Reply #2 on: September 16, 2011, 02:28:56 PM »

Sorry, let me clarify. When an operator displays the "tickets" listing, there are a number of fields that they can search/select on. One is the operator name. I would like to default the selection to the operator who is logged on. So when Joe logs in, he sees tickets assigned to him by default, although he could select another option from the dropdown. I expect this is a html tweak, but I don't know where to look for this.


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