[REQ] Make the status filter "Solved" value show all closed tickets

[TranServ]

Hi

I would like to be able to view all closed tickets using the drop down filter on the ticket list page. Currently it is hiding tickets older than the number of days specified in the setup page.

This is fine for the helpdesk operator's initial ticket list view but I need the drop-down filter to show me everything.

Any idea as to how I can achieve this?

Thanks

[Sparky]

Currently it is hiding tickets older than the number of days specified in the setup page.

Simply go to the /setup.cgi program and change "Hide solved tickets after" to something huge like 3650.

3650 = 10 years.

Alternatively, you can change this line in your ttxcfg.cgi file.

hideoldsolved=3650

[TranServ]

Hi Sparky

Thanks for your reply.

This would show all the closed tickets everytime that I go to that page. What I am actually after is:
1) The initial page obeying the "Hide solved tickets after" rule
2) The "Solved" drop down filter ignoring the "Hide solved tickets after" rule and displaying everything when the submit button is pressed.

Thanks

[Sparky]

Yes, you would need a modification to do this.

Do you understand Perl?

You would search all the modules for each instance of "hidesolved", determine function of that code, and insert some logic that looks at your pull-down option where appropriate.

[TranServ]

Ok, think I may have cracked it:

I am running TTX version 3.01
Edit the file called TTXDesk.pm as follows

find:

Code:

if ($query->param('status') ne undef) {
    my $f;
    $f->{col} = 'status';
    $f->{expr} = "^".$query->param('status')."\$";
    push @filter, $f;
  }
my $hideoldsolved;
  if ($query->param('text') ne undef) {

add the code in green, remove the code in red:

my $hideoldsolved; 
if ($query->param('status') ne undef) {
    my $f;
    $f->{col} = 'status';
    $f->{expr} = "^".$query->param('status')."\$";
$hideoldsolved = $cfg->set('hideoldsolved', '');   
push @filter, $f;
  }
my $hideoldsolved; 
if ($query->param('text') ne undef) {

[Sparky]

Ok, think I may have cracked it:

I am running TTX version 3.01
Edit the file called TTXDesk.pm as follows

find:

Code:

if ($query->param('status') ne undef) {
    my $f;
    $f->{col} = 'status';
    $f->{expr} = "^".$query->param('status')."\$";
    push @filter, $f;
  }
my $hideoldsolved;
  if ($query->param('text') ne undef) {

add the code in green, remove the code in red:

my $hideoldsolved; 
if ($query->param('status') ne undef) {
    my $f;
    $f->{col} = 'status';
    $f->{expr} = "^".$query->param('status')."\$";
$hideoldsolved = $cfg->set('hideoldsolved', '');   
push @filter, $f;
  }
my $hideoldsolved; 
if ($query->param('text') ne undef) {

I don't know....

Please explain how that differs from just permanently removing "hideoldsoved" from the config file manually.