update mail notification

[AymanoZ]

when my customer create a new Ticket I receive a notification  email but when i update that tektite I did not receive any notification  email for my update.
i have only one user admin with my email
what I need only to receive a notification email when any Ticket updated

[Sparky]

You are not supposed to get notified when you update your own ticket.   There is no point. 

Only customer is notified when operator updates ticket.    Then only operator is notified when customer updates ticket.

[AymanoZ]

Thank you very much your prompt support
It is ok I can understand
Actually what I want is my supervisor he should notified by email  that I am answered the customer trouble ticket on the same moment of I update the trouble ticket …for this what sahll I do???. Could you help on this

Thanks a lot
Ayman


note:
Version:3.01
Edition:MySQL
Operating System:Windows
Web Server :Apache

[arvin]

Hi Aymano2,

You could try something like

http://forum.unitedwebcoders.com/index.php/topic,969.0.html

Or try searching this forum for the "CC email" in the mods sections of the forum.

I will tell you that what you are asking for is possible.

Take care

Arvin