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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Troubleshooting/Setup (Moderator: Sparky) > [Solved] - TTX not writing to MySQL 5.5 Db
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arvin
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« on: November 16, 2011, 11:08:59 AM »
Hello,

1st ...I love my host provider ..just love them because they upgrade the MySQL version without notifying any of their customer base ... love it Angry

and

2nd ...has anyone noticed any issues with TTX writing to a MySQL 5.5 db?

Please advise and thank you in advance

Arvin
« Last Edit: December 02, 2011, 04:02:40 PM by arvin » Logged
Sparky
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« Reply #1 on: November 16, 2011, 11:12:04 AM »
I thought you were dumping them for a more reliable company?
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
arvin
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« Reply #2 on: November 16, 2011, 11:16:08 AM »
Yeah ...

I thought I was too until "Management" felt it was "best to stay with them" ......

Puke  Cry

I guess this is good job security ....
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Sparky
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« Reply #3 on: November 16, 2011, 11:18:51 AM »
People seem to let fear run their business... until the hosting company goes down for several hours without contact information, or worse, they go out of business without warning.  It's happened to me.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
arvin
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« Reply #4 on: November 16, 2011, 11:24:38 AM »
Yup ....

Just wondering ... would you happen to know what the requirements are for TTX on MySQL ... I tried searching but can't find anything .... 

The strange thing is the site/application are functioning normally (no issues, no errors), just no records are being recorded in the DB.

thank you in advance

Arvin
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Sparky
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« Reply #5 on: November 16, 2011, 11:31:14 AM »
No idea.  Your best bet would be to contact Alex for advice.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
arvin
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« Reply #6 on: November 16, 2011, 11:35:25 AM »
Will do ...thank you Sparky and have a good one !  Cheesy
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Alex
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« Reply #7 on: November 16, 2011, 11:37:54 AM »
Tested with 5.5.16, works just fine. Make sure your provider did upgrade MySQL driver for Perl (DBD::mysql).
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arvin
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« Reply #8 on: November 16, 2011, 11:48:09 AM »
Wow ...

You guys are freak'n good! ... I didn't even get a chance to type out my msg to Alex and BANG! there he is ...

Thank you for the info ... I will contact them ...

Take care,

Arv
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arvin
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« Reply #9 on: December 02, 2011, 04:04:31 PM »
So ...it turns out the host company decided the change the SQL server name .... TTX was infact writing to the tables ... I/many users could not see anything because of the name change ...

Bad hosting company = job security  Grin
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