TTX E-Mail Rejected as Spam

[kens]

My TTX config is 2.24, Centos 5.6, MySQL enabled.

Have been sending tickets to a new client today who uses MessageLabs as their spam filter. Those messages are getting tagged as spam and rejected. Others are working fine.

I see in the header that the ticket is from Apache@FQDN

Is there a way I can modify that to my real e-mail address.

Thanks

Ken

[Alex]

Could you please explain what does it exactly mean:

"the ticket is from Apache@FQDN"?

[kens]

FQDN= Fully Qualified Domain Name

eg: mine is knetgate.kensnet.org but the e-mail address that the machine knetgate is server for is kensnet.org

Hope that clarifies

Thanks

Ken

[Alex]

Could you please explain what does it exactly mean:

"the ticket is from some address"?

[kens]

Here are the headers of the e-mail. I think MessageLabs is rejecting the message because the return path is

apache@knetgate.kensnet.org

Where in the code could I alter what it uses for the sender/return path

Thanks

Ken

Return-Path: <apache@knetgate.kensnet.org>
X-Env-Sender: apache@knetgate.kensnet.org
X-Msg-Ref: server-9.tower-92.messagelabs.com!1324302313!63735335!1
X-Originating-IP: [80.168.136.138]
X-SpamReason: No, hits=2.1 required=7.0 tests=ratty_date: Non-RFC but
  legit format in Mon, 19 Dec 2011 13:45:04 GMT,HTML_60_70,HTML_MESSAGE,
  INFO_TLD,MIME_BASE64_TEXT
X-StarScan-Version: 6.4.3; banners=-,-,-
X-VirusChecked: Checked
Received: (qmail 20302 invoked from network); 19 Dec 2011 13:45:14 -0000
Received: from knetgate.kensnet.org (HELO knetgate.kensnet.org) (80.168.136.138)
  by server-9.tower-92.messagelabs.com with DHE-RSA-AES256-SHA encrypted SMTP; 19 Dec 2011 13:45:14 -0000
Received: from knetgate.kensnet.org (localhost.localdomain [127.0.0.1])
   by knetgate.kensnet.org (8.13.8/8.13. with ESMTP id pBJDj450013928
   (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO)
   for <Kirsten@***clientaddress***>; Mon, 19 Dec 2011 13:45:04 GMT
Received: (from apache@localhost)
   by knetgate.kensnet.org (8.13.8/8.13.8/Submit) id pBJDj457013927;
   Mon, 19 Dec 2011 13:45:04 GMT
Date: Mon, 19 Dec 2011 13:45:04 GMT
Message-Id: <201112191345.pBJDj457013927@knetgate.kensnet.org>
To: Kirsten@**************client e-mail address*********
From: "K-Net technology" <kens@kensnet.org>
Subject: Ticket 21, Profile Corruption
MIME-Version: 1.0
Content-Type: multipart/alternative;
 boundary="------------92791667235945567279"
X-kensnet-MailScanner-Information: Please contact the ISP for more information
X-kensnet-MailScanner-ID: pBJDj450013928
X-kensnet-MailScanner: Found to be clean
X-kensnet-MailScanner-From: apache@knetgate.kensnet.org
X-Spam-Status: No

[Alex]

Which method for sending email you use: SMTP or sendmail?

[denny]

In the past I've found that this is a mailserver configuration issue - http://serverfault.com/questions/32270/exim-sends-mail-from-apachehostname-instead-of-the-hostname-im-defining might help you if you're running Exim, or at least give you the general idea if you're using another MTA.