Operator not getting New Ticket email notifications

[mschenkel]

Interesting problem... I've enabled the "access control" and "group mode" features to allow different departments to have "their own" ticket systems. I've got one operator of 8 in our HR group who is not getting an email when a new ticket is opened for the HR group. She does get followup emails from the system for tickets that are assigned to her, however.

The problem began after I deleted and recreated her user ID due to a misspelling in her name (and ID). I have not made any modification to the system that would disable email notifications of new tickets. Ironically, I wish that I could get the system to work this way on purpose, and only have new ticket notifications go to a team lead, rather than everyone in the group. For now, though, I'd be happy with a solution that would re-enable the new ticket notifications for this single operator.

Any ideas?

-Mark

TTX v2.24 on Windows with:
MySQL
Groups
Layout
Message Edit

[Sparky]

Since you only have one out of everyone who's not getting the email, I'm leaning towards it getting caught in a spam filter.  And the only main difference between the New Ticket Notifications and the Follow-ups is the Subject line.

Have you tried changing the email address to something else, just to see if it works?

[tukurchummi]

Have you tried changing the email address to something else, just to see if it works?

Sparky hit the nail on the head. I was having the same problem but changing the addy fixed it! 





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[mschenkel]

I ended up creating a new account for the user, with a new username. That resolved my problem. Thanks for your advice!