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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Troubleshooting/Setup (Moderator: Sparky) > Bulk Deletion of e-mail tickets
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Author Topic: Bulk Deletion of e-mail tickets  (Read 2027 times)
falconmedia
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« on: December 07, 2006, 04:45:59 PM »
Hi,
We have ( ia m sure others have too) been subjected to a blitz of junk spam mail which  has generated around 100+ tickets which are useless. Is there any way to delete many tickets at once rather than going to each individual ticket. Each ticke takes ages to pull up in any case...

Thanks in advance..

Paul
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enantiodromia
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« Reply #1 on: December 07, 2006, 09:53:41 PM »
I'm guessing it depends on if you have the SQL version or not. Might want to give that info.
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falconmedia
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« Reply #2 on: December 08, 2006, 07:14:35 AM »
Good point,

Yes its the SQL version.. :-)
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Alex
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« Reply #3 on: December 08, 2006, 02:05:16 PM »
I would suggest upgrading to 2.22 as it supports closing, deleting and assigning multiple tickets.
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