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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Troubleshooting/Setup (Moderator: Sparky) > %TICKETURL% has different content in .html and .txt templates
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Author Topic: %TICKETURL% has different content in .html and .txt templates  (Read 1264 times)
Magnus Wester
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« on: December 08, 2006, 10:01:20 AM »
When used in an html template like confirmnew.html, %TICKETURL% simply contains a link to the ticket. When the same variable is used in a txt template like newticket.txt, it also contains the string "ACCESS KEY: " followed by the access key. The %TICKETKEY% that contains the access key for html templates doesn't work at all in txt templates.

I find this a bit confusing and would like to suggest that the same variables are used for all kinds of templates.
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