[REQ] How to have Different Email Text Per Group

[speedcoder]

Dear Alex:

TroubleTicketsExpress is the most easier and funcional help desk out there, it serves the purpose. It just works.

Issue, i know you may have a solution for me:

I need depending on the group selected on the form to send a different newticket.txt to submitter.

This is what ive tryied already without any lock:
I have created Three copies of "templates" directory as sudgested on an earlier post. These are called "styles" i guess. Then on each of those folders "newticket.txt" file i have made notizable changes, and they are all different.

When i submit the different forms i created, which all reffer to a certain group only, its not using the style "newticket.txt", on that folder, its using the default one.

This is what a form looks like. I have specified the style on the hidden field.

<table width=550 cellspacing=0 cellpadding=0 bgcolor="#CFDCE8">
    <tr>
      <td align=center><br class=tiny>
        <form method=post action="/scripts/ttx.cgi" name=newticket enctype="multipart/form-data" onSubmit="return onlyonce()">
          <input type=hidden name=cmd value=newticket>
          <input type=hidden name=style value="refund">
          <input type=hidden name=sid value=>
          <input type=hidden name=do value=1>
          <input type=hidden name=tid value=>
          <input type=hidden name=form value=>
          <table cellspacing=0 cellpadding=3>
          <tr>
            <td align=right class=lbl>Name<font color=red>^*</font></td>
            <td align=left><input type=text size=25 name=name value=""></td>
          </tr>
          <tr>
            <td align=right class=lbl>Email<font color=red>^*</font></td>
            <td align=left><input type=text size=25 name=email value=""></td>
          </tr>
          <tr>
            <td align=right class=lbl>Problem<font color=red>^*</font></td>
            <td align=left><select name=grp>
<option value=group8>Refund Request</option>
</select></td>
          </tr>
          <tr>
            <td align=right class=lbl>Subject<font color=red>^*</font></td>
            <td align=left><input type=text size=40 name=subject value=""></td>
          </tr>
          <tr>
            <td colspan=2 align=center><table cellspacing=0 cellpadding=0>
                <tr>
                  <td align=left><span class=lbl>Problem</span>&nbsp;&nbsp;&nbsp;<a href=#teditor onClick="return preview()">preview</a><br class=tiny>
                    <textarea name=problem wrap=virtual cols=50 rows=10></textarea>
                  </td>
                </tr>
              </table></td>
          </tr>
          <tr>
            <td colspan=2 align=left></td>
          </tr>
          <tr>
            <td align=left>&nbsp;</td>
            <td align=right><input type=submit value="Submit">
              <br>
              <br class=tiny></td>
          </tr>
        </form>
  </table>
  </td>
  </tr>
  </table>

[Alex]

The 'style' modifier affects web templates only. Email templates are being always retrieved from default templates folder.

[speedcoder]

So alex, what is the workaround? How do i send different "newtickets.txt" to users that specified certain group on form. I guess there's something i could to.

[Alex]

Currently there is no a workaround as styles is undocumented (i.e. not finalized feature).

[speedcoder]

Thanks Alex... Ill keep subscribed to my post in case this goes out... It will definetely be a nice thing to have.. Thanks!!!!!!!!!!