[REQ] Changing Admin Status Options

[kmaven]

Hi,

For the admin section of TT system, is there a way to edit the Admin Status?  Currently there is only: Responded & Closed.  I would like to add these like "In Progressed, Completed".

Thank you.

[Alex]

There is no easy way modify status set (as a matter of fact there are 4 values for status, see below). I would suggest using a custom field(s) to add extended status options.

Pending Service ticket is queued for processing. No operator assigned to the ticket. This is an initial state of any inquiry.

Open Service ticket is taken by an operator. Response required from the operator. A customer may add a follow up message to the ticket.

Responded A response has been sent to a customer. The response may contain complete answer or a request for further information. Response may be required from the customer. An operator may add a follow up message to the ticket.

Active Either Open or Responded. Pseudo status, it may not be assigned to any ticket and is being used in order to specify search condition only.

Hot Either Open or Pending (i.e. operator action required). Pseudo status, it may not be assigned to any ticket and is being used in order to specify search condition only.

Solved The service ticket is closed. A customer may not add a follow up message. An operator may reopen the ticket.

[kmaven]

Thanks for the quick reply Alex.  Since it won't be an easy fix, I'll just let them be...