"Error writing file"

[enantiodromia]

I've been using TTX for a week now, and it's been great. I am getting my users in the habit of opening a ticket before coming to me with requests, making everything much easier on all of us.

This morning, we started getting the "Error writing file" error to the browser when a a user attempts to submit a new bug.

I don't see anything in syslog, apache logs, or ttx logs mentioning what might be happening.

The only thing I can think of that would have changed over the weekend is Apache restarting after the logs were rotated last night.

I tried to chmod 777 everything in the TTX directory to see if the problem still existed, and it does.

Any clue as to what might be happening?

[enantiodromia]

The numeric value in ticketid.txt increases even though the ticket does not seem created on the user's side.

[Alex]

First, check disk quotas. Advancing ticket ID does not require additional disk space, adding a ticket does.

What version - Standard or MySQL you use?

[enantiodromia]

Standard version right now.

Disk space:

[root@hulk cgi-bin]# df -h
Filesystem            Size  Used Avail Use% Mounted on
/dev/sda3             108G  6.0G   97G   6% /
/dev/sda1              99M   11M   83M  12% /boot
none                  506M     0  506M   0% /dev/shm
/dev/sdb1             917G  748G  123G  86% /backups

There are no quotas. This is on a fairly fresh install. This box is only used for TTX and my weekly backups.

[Alex]

What version - Standard or MySQL you use?

[enantiodromia]

As I stated in my last post, Standard version.

There are no other user accounts on this machine, and it does little else but TTX and some backups once a week, so I can do whatever I want to this machine in order to troubleshoot.

[Alex]

What are access rights for tickets.cgi and tickets folder?

[enantiodromia]

-rwxrwxr-x  1 apache apache   4449 Dec  8 17:50 tickets.cgi

drwxrwxr-x  2 apache apache   4096 Dec  8 17:50 tickets

[root@hulk tickets]# ls -la
total 124
drwxrwxr-x  2 apache apache 4096 Dec  8 17:50 .
drwxrwxr-x  8 root   root   4096 Dec 11 11:05 ..
-rwxrwxrwx  1 apache apache 3303 Dec  8 14:01 10.cgi
-rwxrwxrwx  1 apache apache 1036 Dec  7 19:46 11.cgi
-rwxrwxrwx  1 apache apache  316 Dec  7 17:00 12.cgi

i have made perms as liberal as possible while troubleshooting this issue. i think i have even tried 777 for /cgi-bin/* and that did not work. i can try again though if you like.

[Alex]

Is apache a member of root group?

[enantiodromia]

no:

[root@hulk tickets]# more /etc/group
root:x:0:root
apache:x:48:

[Alex]

Looks like you decided to secure your system after installing the Trouble Ticket Express. Otherwise I have no idea how it could create all the files and folders in data folder which is

drwxrwxr-x  8 root   root   4096 Dec 11 11:05 ..

I would suggest making the data folder

drwxrwxrwx  8 root   root   4096 Dec 11 11:05 ..

or

drwxrwxr-x  8 root   apache   4096 Dec 11 11:05 ..

And mind the email based submission - the mailbox.cgi runs with sendmail's permissions...

[enantiodromia]

Hrm. Well that was right. I don't know how my install directory went to 775. Maybe something didnt like cgi-bin/ being 777.

Perhaps I should make a ttx subdir in cgi-bin...

Thanks for the help.