[REQ] disabling requirement for "email" address in ticket creation

[pnewlon]

I commented out the error checking section in TTXTicket.pm where the code looks for an email address from the form. 

  if ($ticket->{email} eq undef) {
    $error .= '[%Missing Email%]<br>'."\n";

After doing so, when I click on the Submit button in the ticket creation step, the browser hangs and a ticket is never created.

How can I "turn off" the requirement for a email address?

[Magnus Wester]

I guess the rest of the code expects an e-mail address there, to which it forwards all updates to the ticket.
One circumvention is to modify the code to insert a "black hole" e-mail address (e.g. "delete@domain.com") if the user didn't provide one.
Of course, without an e-mail address in the ticket, the user would have to return to the TTX web application regularly to track the progress of the ticket.

[pnewlon]

I guess the rest of the code expects an e-mail address there, to which it forwards all updates to the ticket.
One circumvention is to modify the code to insert a "black hole" e-mail address (e.g. "delete@domain.com") if the user didn't provide one.
Of course, without an e-mail address in the ticket, the user would have to return to the TTX web application regularly to track the progress of the ticket.

I did that as a stop-gap solution (I created an alias that sends all received mail to /dev/null).  I am not expecting my users to ever "see" the status of their ticket - all communication with the end-user having a problem is via phone with the help desk person.  Maybe I can remove the field entirely and hard code the email address.... but that might be considered kludgy 

[Magnus Wester]

I don't know, changing the templates is always OK compared to patching the code, why not just make the field hidden in the template, with the blackhole address as the default?