[REQ] Assign group via email (mail mapping)

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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Modifications (Moderator: Sparky) > [REQ] Assign group via email (mail mapping)

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Topic: [REQ] Assign group via email (mail mapping) (Read 1449 times)

bcamelkio

Newbie

Karma: -3
Posts: 37

[REQ] Assign group via email (mail mapping)

« on: August 15, 2007, 08:59:34 AM »

I am trying to figure out how we can map certain email addresses to groups.

EX:
an email is sent to Design@website.com and a ticket is created and the group is set to "design"

an email is sent to support@website.com and a ticket is created and the group is set to "tech support"

etc.

Is this possible? Shocked

thanks


« Last Edit: August 17, 2007, 08:55:10 PM by bcamelkio »	Logged

bcamelkio

Newbie

Karma: -3
Posts: 37

Re: [REQ] Assign group via email (mail mapping)

« Reply #1 on: August 17, 2007, 08:55:25 PM »

I think this one was skipped. Please let us know. Many thanks.


	Logged

Alex

Administrator
Hero Member

Karma: 22
Posts: 605

Re: [REQ] Assign group via email (mail mapping)

« Reply #2 on: August 20, 2007, 08:30:14 AM »

Trouble Ticket Express software does not support such a feature. Unfortunately I see no change a single line of code solution here. Our company provides custom programming services, please contact our help desk if you want to request a quote.