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Help Desk Software & Beyond > Forum > Trouble Ticket Express > Modifications (Moderator: Sparky) > [REQ] How do I not close ticket until there is a solution?
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Author Topic: [REQ] How do I not close ticket until there is a solution?  (Read 931 times)
flight513
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« on: August 28, 2007, 06:19:10 PM »
I would like to know what I need to change to keep a ticket from being closed until there is something in the message area - ie. There has to be a resolution before a ticket can be closed. Also, I would like to log who closed the ticket.

Thanks!

Tom
« Last Edit: January 18, 2008, 03:24:07 PM by sparky672 » Logged
Alex
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« Reply #1 on: August 30, 2007, 02:18:40 PM »
There is not change-a-single-line-of-code solution here. Please feel free using our help desk to request custom programming service.
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