Mail module install/setup problem

[Amateurfool]

Hi, fantastic piece of software, however i am having issues getting the mail submission module working.

mailbox.cgi (and mailboxpro.cgi) are located in /var/www/cgi-bin , permissions are set to 775, however when trying to access mailbox.cgi via browser i get "Error 500, Internal server error".

The last section of the error log reads as follows :-

-----------------------------------
[Thu Aug 30 14:08:00 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 14:08:00 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 14:57:47 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 14:57:47 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 14:58:40 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 14:58:40 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 15:00:57 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 15:00:57 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 15:02:05 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 15:02:05 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 15:03:23 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 15:03:23 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 15:05:10 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 15:05:10 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 15:06:43 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 15:06:43 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 15:07:51 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 15:07:51 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 15:09:01 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 15:09:01 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
[Thu Aug 30 15:32:38 2007] [error] [client 192.168.0.139] (2)No such file or directory: exec of '/var/www/cgi-bin/mailbox.cgi' failed
[Thu Aug 30 15:32:38 2007] [error] [client 192.168.0.139] Premature end of script headers: mailbox.cgi
-----------------------------------

Which says to me that i have entered the wrong path in mailbox.cgi , i have tried /cgi-bin/ /www/cgi-bin/ /var/www/cgi-bin/ however none of these make any difference.

I also put a copy of mailbox.cgi in /etc/smrsh/ and get the same results.

Current entries in mailbox.cgi in both locations are :-

use lib '/var/www/cgi-bin/';
my $cfgdir = '/var/www/cgi-bin/';

Any help would be appreciated.

[Amateurfool]

I have dug a little further.

It appears to be the path to perl that mailbox.cgi is having trouble with. The strange thing is, the perl path is the same in mailbox.cgi as it is in setup.cgi (and that works).

#!/usr/bin/perl

[root@webdev cgi-bin]# ./mailbox.cgi
: bad interpreter: No such file or directory
[root@webdev cgi-bin]#

Any ideas.....

[Amateurfool]

Problem solved, even though the ttxmail222.zip file went nowhere near a windows machine, mailbox.cgi (and mailboxpro.cgi) were in dos format. Running dos2unix on the files fixed the problem.

It looks like whoever created the current ttxmail222.zip download, did it on a windows pc, "corrupting" the .cgi files.

[Magnus Wester]

The installation instructions in ttxmail222.zip explicitly state

Upload the mailbox.cgi or mailboxpro.cgi script to your Trouble Ticket
Express scripts directory in ASCII mode.

...which would be the natural setting for any script format anyway.

If you really used ASCII mode and it still didn't work, I believe the problem lies with your FTP program. A decent FTP program should understand that any combination of CR or LF in an ASCII file constitutes a new line sequence, and upload the file correctly to the server regardless of its origin.

[Amateurfool]

The Zip file was downloaded directly to the server (RedHat ES 4.0), and then extracted, the files never hit a windows machine. I even re-downloaded the zip file, extracted mailbox.cgi, and then opened it in Vi.

"mailbox.cgi" [dos] 581L, 17324C

[Magnus Wester]

Many Perl scripts are written to support various operating environments - at least Apache and IIS. If you cannot find an explicit Apache version for download, you just cannot assume that every ZIP file on the Internet is in native Linux format.

[Amateurfool]

Well, considering all of the other modules that i have installed have all been in a native Linux format, i (stupid of me really  ) automatically assumed that this one would be as well.

ttxfile222.zip (linux native)
ttxgroups222.zip (linux native)
ttxlayout222.zip (linux native)
ttxmysql222.zip (linux native)
ttxmail222.zip (windows native) 

You would think that a common format would be used for an application and associated modules.

[Alex]

All modules are in "windows native" format. However it does not matter as long as the module is *.pm file. The mail module is *.cgi scripts. You must either transfer these using ftp ASCII transfer mode or convert using dos2unix command.

[Amateurfool]

Now that makes more sense. You may want to mention "convert using dos2unix command" in the setup.txt file for ttxmail***.zip or create a separate ttxmail***.tar archive for Linux users (especially those of us who are not 100% au fait with Linux).

[Amateurfool]

Just updated to new version, no problem at all. I missed the bit in the version log about "Ticket deletion and transfer permissions on per operator base", boy did that give me a heart attack. 

Have you ever thought about doing a TTXSetup for dummies document.