Please Help (I know what a generic title..LOL)

[goodpasture]

Alex,

I've just installed your TTX software for a better experience with my companies help desk needs. We've been using outlook to multiple users and there is no tracking what-so-ever! I think TTX is going to be great and I plan on buying some modules when I get the word that everyone ele loves it and we're going with it.

Anyways love your software - never used a CGI program in my life (or is it considered a perl app.??) I'm a "Microsoft Puppy" and use asp and now starting to use asp.net.

Anywasy I have 2 problems ... the first is I installed on a shared hosting account and everything loaded fine. The only problem is that the tickets and messages and everything has something like 15:52 or 16:49 which is the wrong time but guesssing a timestamp of sorts. I want it all to look like it is on your website 11/9/2006 09:59. Is that a config change somewhere? or ??

For problem #2 I need it installed on our Intranet server to use it for good. We have MS SQL 2000 server installed so that should work with your sql module fine but I keep getting a 500 error on the setup.cgi file. I'm guessing i don't have something setup correctly to run CGI or PERL on the server??

I installeld active perl and it said it did all the linking in IIS and everything but don't know if maybe this is simply clicking on the virtual web I set up in IIS and clicking a button or adding an isapi filter or   but either way it isn't working. Also I downloaded TTX directly and just unzipped and put in the folder so I don't know if that is OK or I still have to FTP with the whole asci and binary modes thing??? So I realize this is maybe out of support realm but if its easy, I'd appreciate some pointers or if it's not, would you consider getting in there and installing/setup for a small fee???

  Thanks,

Jonathan

[Alex]

re. Time format
The script suppresses extraneous info. No date means 'today'. No year means 'this year'. The month/date info on the tickets that were submitted today will be shown starting from tomorrow. You may force full dates by adding this line to configuration file

time.long=1

Note: this requires revision 286 of TTXCommon.pm released in October 2006.

re. 500 error
The ActiveState Perl configures the *.pl extension only. The dirty trick is to rename setup.cgi to setup.pl.  If it works (setup page instead of 500 error) I would suggest stopping install process immediately and configuring cgi extension for IIS (google for how to setup Perl on IIS for detailed instructions).

Of course you may rename all *cgi files to *pl. Just do not rename any *.cgi files the script creates later, these are not executable scripts, just data files. The *cgi extension is for security reasons - this does not allow access to data files via web browser.

Yes, we provide both setup and web server maintenance services. Details may be found on our site.

[goodpasture]

Alex,

Thanks for the great help. I like it just the way it is. However it is giving the GMT timestamp even though I plug in -6 in the setup. We are Central Time USA which is GMT -6 and it's currently 12:53 pm but its saying it was logged at 18:53. What is the fix for this?

thanks,

Jonathan

[goodpasture]

Alex,

Allow me to answer that ... I'm really not crazy!

I get onto my son almost daily it seems lately to read his homework assignments and it's amazing he will get them right almost every time.  Maybe I should take a dose of my own medicine.

It says offset (IN MINUTES)  so -6 hours is lets see -360 minutes ..... It worked  !!! AMAZEING!! LOL 

Jonathan