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Author Topic: Browser issue with OSX 10.4.10 Safari and TTX 2.23  (Read 4672 times)
Designnorth
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« on: September 08, 2007, 06:47:32 AM »

Small point, Just thuoght I'd better point out, the reply message "preview" pop up window, does not work at all in Safari 10.4.10.  Cry

This is a bit of a pain when trying to test links in messages

Firefox 2.0 on OSX 10.4.10 is OK.
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Alex
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« Reply #1 on: September 08, 2007, 12:14:53 PM »

It works just fine with Safare 3.0.3 for Windows. I have just tested it this using our demo setup. I would suggest checking popup windows blocker settings.
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Designnorth
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« Reply #2 on: September 08, 2007, 03:45:21 PM »

Nope nothing to do with block up windows. 1st thing I checked. (The problem on Safari 2.04)

Not upgraded to Safari 3 yet, as this is a only a Beta for the moment. And I believe it still has a number of other issues before full release. But OSX users on this standard Safari 2.04 will suffer the same problem.
« Last Edit: September 08, 2007, 03:48:36 PM by Designnorth » Logged
Sparky
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« Reply #3 on: September 09, 2007, 11:05:58 PM »

Nope nothing to do with block up windows. 1st thing I checked. (The problem on Safari 2.04)

Not upgraded to Safari 3 yet, as this is a only a Beta for the moment. And I believe it still has a number of other issues before full release. But OSX users on this standard Safari 2.04 will suffer the same problem.

I have 10.4.10 with Safari 2.0.4 running on 6 machines (PPC & Intel) but I'm still using TTX 2.21.

Let me try it on your site and I'll let you know if I see the problem too.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
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Designnorth
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« Reply #4 on: September 10, 2007, 12:02:06 PM »

Nope nothing to do with block up windows. 1st thing I checked. (The problem on Safari 2.04)

Not upgraded to Safari 3 yet, as this is a only a Beta for the moment. And I believe it still has a number of other issues before full release. But OSX users on this standard Safari 2.04 will suffer the same problem.

I have 10.4.10 with Safari 2.0.4 running on 6 machines (PPC & Intel) but I'm still using TTX 2.21.

Let me try it on your site and I'll let you know if I see the problem too.

You could use the latest demo on the Trouble Ticket Express web site. Log in, reply to a ticket adding some text, then press preview.  No window opens. If your in Safari 2.04
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« Reply #5 on: September 10, 2007, 12:16:32 PM »

You could use the latest demo on the Trouble Ticket Express web site. Log in, reply to a ticket adding some text, then press preview.  No window opens. If your in Safari 2.04

Confirmed your problem on both PPC and Intel versions.

System 10.4.10
Safari 2.0.4

Not that is should matter, but I made 100% sure the pop-up blockers were disabled.

I say it shouldn't matter because Safari's blocker would not normally stop this sort of window.


As you said, working fine in Firefox with popups blocked.
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
Sparky
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« Reply #6 on: September 10, 2007, 12:41:48 PM »

I found and fixed the problem.

There are two items sharing the same name on the page and Safari doesn't seem to like it.

On the ticket page, the function is called "preview", then later down, the form id is also called "preview".

I simply gave the form a new id name, replaced it in the Javascript function, and the popup works fine in Safari 2.0.4.


NOTES:

1.  I did not edit any actual installation of TTX, I just tested and repaired the preview() Javascript function on my own blank page.  (edit- installed and tested OK in TTX 2.21)

2.  I do not know if anything else depends on the id name of the embedded form previously called "preview".  If so, then it would also need to be edited with the new form id name.  (edit- nothing else found)

My changes in red.

In the Javascript section ...

Quote
<script language="JavaScript"><!--
function preview(){
hwstring="scrollbars=yes,width=600,height=500,resizable=yes,toolbar=no,menubar=no";
var newwin = window.open('', 'winpreview', hwstring);
newwin.document.close();
newwin.focus();
document.forms['preview2'].msg.value = document.forms['newticket'].problem.value;
document.forms['preview2'].submit();
return false;
}
//--></script>

Lower in the body section ...
   
Quote
<form method="post" action="(%ENV_SCRIPT_NAME%)" id="preview2" target="winpreview" >
<input type=hidden name=cmd value=preview>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=key value=(%INPUT_key%)>
<input type=hidden name=msg>
</form>


UPDATE:

I added this corrected preview function along with all required support files to my TTX version 2.21.

-> Confirmed working fine on 10.4.10 in Safari 2.0.4.
« Last Edit: September 10, 2007, 03:12:41 PM by sparky672 » Logged

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« Reply #7 on: September 10, 2007, 03:15:37 PM »

Is this the Preview on the 1st new ticket?

Or on the add a message accessed from the ticket lists?

Does changing this name cause any problems elsewhere? Undecided
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« Reply #8 on: September 10, 2007, 03:48:49 PM »

Is this the Preview on the 1st new ticket?

Or on the add a message accessed from the ticket lists?

Does changing this name cause any problems elsewhere? Undecided

Both.

That same code is located in two places.

1.  newticket.html
2.  ticket.html

The name is only used by the one Javascript function on the page.  So change the "id name" of the second <form> and change the corresponding references to that id in the Javascript function on that same page.

Not only did I confirm this fix...

I confirmed it by just installing this one feature from scratch into an older version of TTX.
« Last Edit: September 10, 2007, 03:51:50 PM by sparky672 » Logged

Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
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« Reply #9 on: September 14, 2007, 06:58:10 AM »

2 sparky672:
Thank you for tracing the problem. I have updated TTXSetup.pm (the module that maintains templates), revision 2.23.415 is available for download and includes the patch.

By the way, are there any owners of iMac with 2.4GHz Intel Core 2 Duo or 2.8GHz Intel Core 2 Extreme processor? I wonder what is the noise level. Is it comparable with a notebook? Still in search for fast but silent workstation...
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Designnorth
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« Reply #10 on: September 14, 2007, 10:15:26 AM »

2 sparky672:
Thank you for tracing the problem. I have updated TTXSetup.pm (the module that maintains templates), revision 2.23.415 is available for download and includes the patch.

By the way, are there any owners of iMac with 2.4GHz Intel Core 2 Duo or 2.8GHz Intel Core 2 Extreme processor? I wonder what is the noise level. Is it comparable with a notebook? Still in search for fast but silent workstation...

Sounds good, How to update? and Do I lose my templates?
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« Reply #11 on: September 14, 2007, 10:19:24 AM »

To update you will need to reset templates (System Setup, setup.cgi). Yes, all customizations will be lost. So you have to compare what would require more time - restoring customizations or applying patch described by sparky672.
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Sparky
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« Reply #12 on: September 14, 2007, 12:23:32 PM »

2 sparky672:
Thank you for tracing the problem.

You're welcome!

By the way, are there any owners of iMac with 2.4GHz Intel Core 2 Duo or 2.8GHz Intel Core 2 Extreme processor? I wonder what is the noise level. Is it comparable with a notebook? Still in search for fast but silent workstation...

I only have a bunch of the cheaper Intel Macs...  Mac Minis and MacBooks....  VERY quiet.

But I can tell you that I looked at many of the new Macs at the Apple store and the fact that they're super quiet compared to the older Macs is one of the many selling points.  I know for a fact that the new MacPro towers as well as my MacBook & Minis have quiet fans that only come on as needed.  Fairly certain iMacs are even quieter.
« Last Edit: September 14, 2007, 12:34:20 PM by sparky672 » Logged

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Designnorth
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« Reply #13 on: September 15, 2007, 06:38:44 AM »

Fairly certain iMacs are even quieter.

Yep, iMac's are very quiet almost silent. Great as everything is all in one box. We're on the last of the white 20" G5 iMacs, just waiting to upgrade to the intel versions. But not so sure about the gloss screens for our graphics work though.
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Alex
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« Reply #14 on: September 19, 2007, 07:47:48 AM »

It's just plain silent. Finally turned my PC off. By the way it was custom built "silent edition" (you know all that stuff - enormous coolers, big low speed fans, special mounting for hard drives ans so on). I can hear now things I was not aware of. For example my big 2200 Smart UPS produces some low quiet noise while in standby mode. Never heard it for 7 years...   Cool

re. glossy LCD
The latest iMacs have very compelling design. I would love to have faster bus and more memory. But their screens are complete failure (for my purposes). Not only it works like a mirror, the technology (TN instead of S-IPS used in 2006 models) is aimed at gamers and multimedia applications. Colors look more saturated. Good for gamers and watching DVDs. But color reproduction suffers a lot. I got the 2.16 MHz 20" with matte LCD at a substantial discount thanks to the new iMacs.
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