[MOD] How to change the "Contact us" Link in the header.shtml

[JamesTan]

Hi,

I have created two new customer contact forms "newform-keycustomers.html" and "newform-others.html", in addition to the default newticket.html, e.g.

http://localhost/cgi-bin/ttx.cgi?cmd=newticket&form=newform-keycustomers
http://localhost/cgi-bin/ttx.cgi?cmd=newticket&form=newform-others

In both webpages, when I click on the "Contact Us" link in the header, it points me to the default newticket.html.

I want to be able to return to the newform-keycustomers form if the user is on keycustomer page, and similarly back to newform-others if the user is on the newform-others page.

Appreciate your guidance.

Thanks,
James Tan

[Magnus Wester]

In version 2.22, most of the macro replacement, i.e. the (%MACRONAME%) stuff, takes place in TTX.cgi around line 370. I suggest you try to add your own macro, e.g. (%TICKETNAME%), and do the replacement here. Then you can replace all references to "newticket" with (%TICKETNAME%).

[JamesTan]

Hi,

Great thanks. I got it working for my newticket forms.

In ttx.cgi, I added the following lines:

$data{HTMLBASEWIDTH} = $cfg->get('HTMLBASEWIDTH');

#--------Beginning of additions------------------
my $t;
  if ($query->param('cmd') eq 'newticket' && $query->param('form') ne undef) {
    my @parts = split(/\/|\\/, $query->param('form'));
    $t = pop @parts;
    $t = 'newticket&form='.$t;
  }
  if ($t eq undef) {
    $t = 'newticket';
  }
$data{NEWTICKETFORMLINK} = "| <a href=\"$ENV{SCRIPT_NAME}?cmd=$t&sid=".$query->param('sid').
                         "&style=".$query->param('style').'">[%Create Another Ticket%]</a> |';
#--------------End of additions--------------------

$data{HELPDESKCMD} = ($cfg->get('_USER') ne undef) ? 'helpdesk':'ticket';



In the header.shtml file, I amended line 120 to:
                        (%HOMELINK%) (%DASHBOARDLINK%) <a href="(%ENV_SCRIPT_NAME%)?cmd=(%HELPDESKCMD%)&sid=(%INPUT_sid%)&style=(%INPUT_style%)">[%Tickets%]</a> (%NEWTICKETFORMLINK%)(%LOGINLOGOUT%)

When an operator logs in and click on the "Create Another Ticket" link, he is still linked to the default newticket form. But it is okay, this is what I want.

Thanks,
James Tan