Help Desk Software & Beyond
May 21, 2012, 11:23:32 PM
Welcome,
Guest
. Please
login
or
register
.
To post messages
you need to register. We apologize for inconvenience, but this is to prevent spam.
Registration is instant (no email verification) and we do not ask for any personal information.
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
News
:
Welcome to Help Desk Software forum!
Home
Help
Search
Login
Register
Help Desk Software & Beyond
>
Forum
>
Trouble Ticket Express
>
Modifications
(Moderator:
Sparky
) >
[REQ] ticket id's (alternate numbering format)
Pages: [
1
]
« previous
next »
Print
Author
Topic: [REQ] ticket id's (alternate numbering format) (Read 1770 times)
ayecarumba
Newbie
Karma: 0
Posts: 26
[REQ] ticket id's (alternate numbering format)
«
on:
December 13, 2006, 02:16:18 PM »
Greetings,
I wish to have ticket id numbers refer to the day of the year or the year and month.
ex the first ticket today would be either 20061213xxx1 or 2006348xxx1 or 348xxx1 in the alternative, is there a way to get the ticket number to jump at an increment other than one so that a customer cannot guess a ticket number.
Regards,
«
Last Edit: January 18, 2008, 03:52:34 PM by sparky672
»
Logged
Alex
Administrator
Hero Member
Karma: 22
Posts: 605
Re: ticket id's
«
Reply #1 on:
December 14, 2006, 01:41:20 PM »
Not sure as to what is wrong with a customer guessing a ticket number. I mean the possibility, as something is definitely wrong with such a customer
Logged
Follow me on:
LinkedIn
ayecarumba
Newbie
Karma: 0
Posts: 26
Re: ticket id's
«
Reply #2 on:
December 14, 2006, 05:32:46 PM »
Thank you for the response,
One of the things we use the ticket system for is date related. If the ticket number is by date, it is easy to guess what the issue is. We would like to issue tickets by date.
In the alternative, we would like to have the ticket numbers jump by 17. In a prior version of the script, we modified the number to add the date 20051212 and then had a four digit number starting at 0001. We do not see a good place to do this in the current version and do not want to break a very good product.
Regards,
Logged
Pages: [
1
]
Print
« previous
next »
Jump to:
Please select a destination:
-----------------------------
Forum
-----------------------------
=> News, Announcements & Rules
=> Trouble Ticket Express
===> Troubleshooting/Setup
===> Modifications
=> HelpDesk Connect
Loading...