[MOD] 'Customer Ticket List' (TTX v 2.23 & 2.24)

[Sparky]

I'm letting you know my experience since you haven't done this for 3.0 yet. I'm running 3.0 on Windows Server 2000, IIS, and tried this mod. IT didn't cause anything to stop working, which is good. The mod just doesn't work right. Here's the info in case you're working on 3.0 and want some feedback.

When a user tries to click the My Tickets link at the top it simply displays an error stating:
____________________________________________________

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.1; .NET CLR 3.5.30729; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.30618)
Timestamp: Mon, 4 May 2009 19:42:17 UTC

Message: Syntax error
Line: 152
Char: 1
Code: 0
URI: http://10.0.0.16/helpdesk/ttx.cgi

Message: Object expected
Line: 123
Char: 1
Code: 0
URI: http://10.0.0.16/helpdesk/ttx.cgi

Those are all Javascript errors specific to scripts on the HTML templates... and perhaps just an issue with MSIE 8.0

I'm wondering if you wouldn't mind trying it again with FireFox or another browser/computer.  That would be very helpful to me.

Thank-you.

[momofperl]

OK here's from Opera. I'll try firefox next.

CSS - http://www.opera.com/css/pages/products.css
Linked-in stylesheet
Declaration syntax error
Line 91:
    filter: alpha(opacity=40);
  ----------------------------^
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Inline script compilation
Syntax error while loading: line 14 of inline script at http://10.0.0.16/helpdesk/ttx.cgi :
Expected statement
<script language="JavaScript"><!--
-^
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Event thread: click
Error:
name: ReferenceError
message: Statement on line 1: Undefined variable: custdesk
Backtrace:
  Line 1 of function script
    return custdesk()
  ...
stacktrace: n/a; see 'opera:config#UserPrefs|Exceptions Have Stacktrace'
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Event thread: click
Error:
name: ReferenceError
message: Statement on line 1: Undefined variable: custdesk
Backtrace:
  Line 1 of function script
    return custdesk()
  ...
stacktrace: n/a; see 'opera:config#UserPrefs|Exceptions Have Stacktrace'
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Event thread: click
Error:
name: ReferenceError
message: Statement on line 1: Undefined variable: custdesk
Backtrace:
  Line 1 of function script
    return custdesk()
  ...
stacktrace: n/a; see 'opera:config#UserPrefs|Exceptions Have Stacktrace'
JavaScript - http://10.0.0.16/helpdesk/ttx.cgi
Event thread: click
Error:
name: ReferenceError
message: Statement on line 1: Undefined variable: custdesk
Backtrace:
  Line 1 of function script
    return custdesk()
  ...
stacktrace: n/a; see 'opera:config#UserPrefs|Exceptions Have Stacktrace'

[momofperl]

Here's the beginning of my ttx.cgi in case you wanted to make sure it was ok per the mod.

removed...

[Sparky]

OK here's from Opera. I'll try firefox next.

No need.  There is definitely something different in 3.0

Wait for me to upgrade.

[momofperl]

I found the problem (my end not yours), it was in the ticket.html, one of the javascripts wasn't ended correctly during editing. Now that it is corrected this mod works on 3.0, at least one on an IE8 and Firefox running on a Windows 2000 Server and IIS environment  . There were very few things different than your older directions, #3 I remember only adding the new text and not deleting any of the old. Otherwise I followed your directions for the older version for this mod and it worked with 3.0, so thanks again as this is my favorite mod, I hated not having it after we upgraded.

[fw_user]

I've got it working on 3.0 with no problems following your instructions 

I do have got one followup question, but it may be something that has been solved or discussed elsewhere:

The email sent from your modification is great, as it includes the URL which points directly to the ticket, as well as status. Is there a way to use that format on the default View Tickets email request, so that one doesn't have to copy and paste the Access Key ?

Great job with the Ticket List...it quickly solved the request I had for the feature

[Sparky]

Is there a way to use that format on the default View Tickets email request, so that one doesn't have to copy and paste the Access Key ?

#19 in the Modifications List sticky thread is what you need.

http://forum.unitedwebcoders.com/index.php/topic,362.0.html

[fw_user]

#19 in the Modifications List sticky thread is what you need.

http://forum.unitedwebcoders.com/index.php/topic,362.0.html

That worked for me, thanks...I hadn't gotten that far down the list yet. This forum is pretty impressive - good work.

[Kadath]

Using this with v3 and it all appears to be working fine.  Great mod, thanks for writing it