running several intances of TTX in parallel

[library]

Hello all,

Our library system has been running TTX sucessfully for a few months now.  It has worked so well, we want to run two more instances of it on the same machine using a total of 3 different databases.

Is this possible?

Thanks.

[Alex]

You may setup as many instances as you need. There are no special instructions assuming you need totally independent help desks.

[library]

Thanks, Alex.  Great. 

In what directory will the second instance reside?  You can't locate them in the same cgi-bin directory in the wwwroot because the 2 instances will use all the same file names.  How do you get around this problem?

Thanks, again.

-Chris

[Alex]

I would create another folder. Or subfolder in the wwwroot/cgi-bin, if your server is configured to execute scripts from cgi-bin folder only.

[library]

We are currently running one TTX instance from the top level of cgi-bin.  If we were to follow your suggestion, create a subfolder in cgi-bin and migrate all this instance's files into this new folder how would this affect TTX's mapping between this new directory and the SQL database?  Would the database be reset?

thanks,
Chris

[Alex]

Not sure about this. Why migrate? If you want to setup second instance, just setup it, that is make a fresh new setup in new folder leaving the existing system as it is. Each system will have its own configuration file, template set, user list, ticket database etc.

[library]

Sure.  Simple enough.  I guess I was over thinking this.  Thanks for your help, Alex.

-Chris

[ts2380]

Hello,
is it also possible to run several instances of TTX in parallel with only one SQL database and one ticketid.txt ?
for example: ttx1.cgi for department 1, ttx2.cgi for department 2 and ttx3.cgi for department 3.
Every department with own forms and layout and header.shtml but with one central sql-database.
Thanks for help
Andreas

[Alex]

You may consider using styles. Style is a set of templates.

1) Create a directory under templates directory. Name it site1 (just an example, you may use any name).

2) Copy all files under templates directory to the site1

3) Execute Trouble Ticket Express via the following URL

ttx.cgi?style=site1

it will use templates form site1 subdirectory.

If a template does not exist in the specified style folder, the script will use default template.

The feature is not documented yet, but it is stable and will be preserved in the future versions.

[ts2380]

Hi Alex, thanks for this helpful description.
It works perfekt.
Regards
Andreas

[webcarvallo]

Hi Alex.
I have a similar function, but I need different "sites" (or only newticket template) dependable from which operator has logged. In my system new tickets can be generated only by an operator, but I need different newticket template depending on who`s logged.

Something like this:

if operator = john, then use ttx.cgi?style=site1
if operator = paul, then use ttx.cgi?style=site2
if operator = joe, then use ttx.cgi?style=site3

How can i get this?

Thanks.
Andrés.

You may consider using styles. Style is a set of templates.

1) Create a directory under templates directory. Name it site1 (just an example, you may use any name).

2) Copy all files under templates directory to the site1

3) Execute Trouble Ticket Express via the following URL

ttx.cgi?style=site1

it will use templates form site1 subdirectory.

If a template does not exist in the specified style folder, the script will use default template.

The feature is not documented yet, but it is stable and will be preserved in the future versions.