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Help Desk Software & Beyond > Forum > Trouble Ticket Express (Moderator: Sparky) > Trouble Ticket Express rev 2.24
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Author Topic: Trouble Ticket Express rev 2.24  (Read 7022 times)
Alex
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« on: October 12, 2007, 03:54:27 AM »
Download TTX version 2.24 here.

New features.

-- Simplified markup editor

New module
Message Editor - allows to edit or delete ticket messages.
« Last Edit: March 29, 2008, 11:54:52 AM by sparky672 » Logged
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Designnorth
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« Reply #1 on: October 23, 2007, 03:58:19 AM »
How much message editing can you do?

Can you Remove attachments?  and Edit the Messages e.g. strip out signatures from e-mails sent in?
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Alex
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« Reply #2 on: October 23, 2007, 09:25:24 AM »
You can edit message text or delete it completely. You may not delete an attachment, however you may delete link to a file. I would suggest trying our demo for further details.
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Designnorth
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« Reply #3 on: October 23, 2007, 10:03:23 AM »
Quote from: Alex on October 23, 2007, 09:25:24 AM
You can edit message text or delete it completely. You may not delete an attachment, however you may delete link to a file. I would suggest trying our demo for further details.

What happens if you delete a link to a file? does the file just remain in the TTX folder? or can it be then deleted manually?
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Alex
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« Reply #4 on: October 23, 2007, 10:09:02 AM »
When you delete a link to file the link gets deleted. Nothing else happens. You can delete anything (including files) manually.
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eduran582
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« Reply #5 on: February 11, 2008, 12:52:26 PM »
Is there anything to watch out for when upgrading from a previous version (2.22 -> 2.24)?  I couldn't seem to find anything re: upgrading.

TIA
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Sparky
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« Reply #6 on: February 11, 2008, 01:34:47 PM »
Quote from: eduran582 on February 11, 2008, 12:52:26 PM
Is there anything to watch out for when upgrading from a previous version (2.22 -> 2.24)?  I couldn't seem to find anything re: upgrading.

TIA

Sticky post...

http://forum.unitedwebcoders.com/index.php/topic,523.0.html

Item #4
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Did you update the paths in ttxcfg.cgi after moving TTX to your new location?   Undecided
To those seeking help.... please report back when you figure it out.  Cheesy
robfwtx
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« Reply #7 on: July 17, 2008, 05:34:36 PM »
I have to say this is much easier to configure than I had expected.  I've used Perot System's Remedy setup before and found it ackward to use.  This one is so straight forward.

Thanks for the great work!!!
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