'Externally viewable' warning message

[Grossbloke]

Hi,
I have no idea if this has been asked before, but i have searched the forums and could not seem to find an answer.

Basically we are playing about with TTX with view of using it as a ticketing system, however are concerned that if the 'internal' tick box is unchecked then the customer can see the notes, and in some cases this could be bad as we don't want them knowing our internal secrets.
I have managed to enforce the 'create new ticket' tick box by creating a link to the new ticket for which auto completes certain data and adding the variable '&internal=1' to the link for submitting a ticket. I will also be using the code changes mentioned in https://forum.unitedwebcoders.com/index.php/topic,300.msg1262.html#msg1262 to enforce the note entry tick box, however is there a way to get a pop up warning of some form to trigger if the box is not ticked?

Thanks in advance, any help you can give me would be greatly appreciated.

[Sparky]

If you absolutely want everything to be internal 100% of the time, why not change the checkbox into a hidden field where the possibility to uncheck it could never exist?

[Grossbloke]

Hi,

Thanks for the quick response. It wasn't so much that we want it permanently internal but we want it to 'default' to internal and then pop up a warning, or display a warning, if we have submitted a note which is 'customer facing' so that we know that note will be viewable by the customers. Sort of like an 'are you sure you really want the customer to read this note' warning.

Hope that makes sense. 

[Sparky]

You'd need some Javascript....

to the top of ticket.html, add this new function:

<script language="JavaScript"><!--
function confirmInt() {
    if (!document.forms['newticket'].internal.checked){
   return confirm("This message will be viewable by the customer.\n\nClick Cancel to go back.\nClick Ok to submit message.\n");
    }
}
//-->
</script>

then find the button for adding messages and add the part in red:

<input type="submit" value="[%Add message%]" onclick="confirmInt()">

I have not tested this function.

[Grossbloke]

Hi sparky672,

Thanks very much for this, really appreciated, its perfect for what we want.
There is a slight oddity now though where it posts the note whether you press ok or cancel and my javascript is useless. Is there anything that can be done about that?

[Sparky]

<input type="submit" value="[%Add message%]" onclick="return confirmInt()">

[Grossbloke]

Spot on!

Thanks very much, thats exactly what we wanted!

Once again, your help is really appreciated, keep up the good work!

[Sparky]

Good - glad it worked...